Our People Make Us Different

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With 11tenDIRECT you don’t just get a friendly voice speaking on your behalf or operators who work to a fixed script.

With 11tenDIRECT you get professional counsellors who are qualified to provide professional advice and guidance on careers and educational opportunities. To be blunt, our advisors know what they are talking about.

You also get a team dedicated to delivering not just client satisfaction but client delight.

Part of the 11tenGroup, which provides educational marketing and student recruitment services to universities around the globe, we always go the extra mile do deliver exceptional results and exceptional service. For instance, when we take on a new client, we don’t just familiarise ourselves with the task in hand.

We implement a thorough induction process to ensure our team know your organisation, its goals and its values. The more we know about you – the better we can serve you.

You’ll find we’re different from a normal call centre and we’re proud of it.

StudentLink

We create and manage relationships, converting enquiries into student enrolments, enabling universities to benefit financially and culturally from a more diverse student base.

Survey Solutions

It's good to know what your customers are thinking. We are experts at finding out what students, staff, suppliers and competitors think of your organisation.

EdCall

The world of education never stops and to ensure you never miss out on an important call we're here to answer your telephones when you?re not ? 24 hours a day, seven days a week, 365 days a year.