EdCall
24-7-365 Education Call Centre Services
The world of education never stops and to ensure you never miss out on an important call we’re here to answer your telephones when you’re not – 24 hours a day, seven days a week, 365 days a year.
We serve only the educational sector, providing telephone answering services to universities, colleges and schools.
We can provide you with everything from simple call answering services to institution-specific career advice and admission services. We also offer freephone telephone number access, helpdesk, overspill, media response, telephone research and disaster recovery services.
Our call centre is staffed by experienced telephonists and trained and qualified careers counsellors with an intimate knowledge of the education sector.
We have been serving the world of education for 20 years, so understand the needs of students, prospective students, their families and, of course, the institution itself.
We use leading edge technology so that we can provide you with itemised billing, collating all your calls onto a single spreadsheet and delivering messages to you whenever and however you specify – email, SMS texting or by phone, or via our realtime service.
Each of our clients gets access to our online realtime service. We store all your calls and messages, allowing you to change your availability, call messages and contact details in the twinkle of an eye. The changes you make instantly pop up on our call handlers’ screens so they can start using your new information immediately.
We are able to help at busier times such as during enrolment, results or clearing, handling all incoming calls or an overspill from your own telephone system and working in tangent with your own team of enquiry handling and admissions staff in providing results in the format that most suits you.
All calls taken on your behalf will be answered as if by your own team of operators, in the style that you require, so that callers will never be aware that the call is being outsourced. We will then undertake to provide the level of service agreed with you to deliver the result that meets your needs, including sending out prospectuses or other marketing material, recording responses, conducting initial interviews, data capture or whatever you would like to be undertaken on your behalf.
You never need miss out on important calls again, either through busy periods or outside of regular hours. With EdCall, you are available 24 hours a day, 7 days a week, 365 days a year.