StudentLink
Our Studentlink service brings together the skills of our trained and qualified career advisors, with targeted marketing, data capture and recording services.
We operate on behalf of universities around the globe as their first point of contact with international student candidates.
We create and manage relationships, converting enquiries into student enrolments, enabling universities to benefit financially and culturally from a more diverse student base.
Studentlink works in partnership with university marketing and admissions departments adding value to your ongoing international outreach.
We not only promote your university to prospective students, we advise them on courses, qualifications and long-term career prospects.
We offer accurate and detailed recording of enquiries as well as ongoing measurement and optimisation of conversion rates.
We reduce the cost of enrolment because we change only for positive contacts.
We also offer you the benefit of our exclusive and previously unavailable market intelligence, improving your success rates in markets around the world.
How Does it Work?
Studentlink handles the relationship with potential students from initial enquiry right through to enrolment stage where they are then passed on to your internal admissions team.
Initial calls are routed through to our service centre on either an 'overspill basis' – where your own telephone service is overwhelmed with incoming calls, or on a contracted out basis – whereby 11tenDIRECT handles all calls coming into a specific number at the university.
Either way, the calls are answered on behalf of the university by our qualified counsellors, so that prospective students feel they are connected to the university itself.
We guarantee to respond to all enquiries within 24 hours, with a proactive and targeted follow-up strategy, designed to ensure that students are not lost at the crucial stage between offer and enrolment.
The 11tenDIRECT team undergo detailed product knowledge training conducted by your own Director of Admissions. The training programme utilises your marketing material and course brochures.
It goes without saying that we put in place confidentiality and exclusivity agreements as required and we guarantee complete adherence to university internal quality control systems.
Market Intelligence
Our clients receive the benefit of our intimate knowledge of student recruitment markets around the world and our team is delighted to work with you and assist in planning your marketing programme.
With every client, 11tenDIRECT becomes a partner of the university. You get a dedicated account manager whose goal is to deliver outstanding service and exceptional results.
The setup process is free and universities only pay for each positive student contact.