Survey Solutions

It’s good to know what your customers are thinking. We are experts at finding out what students, staff, suppliers and competitors think of your organisation.

Conducting surveys by telephone is usually the quickest way of getting quality feedback.

We have capacity to conduct up to 2,000 telephone interviews per week.

Our interview team is fully trained and qualified to the national standard for delivery of information, advice and guidance.

Postal Surveys

Postal surveys are still a popular method of getting customer and client feedback, especially for more hard-to-reach groups.

We provide a turnkey service:

• Outbound: printing, collation and despatch of questionnaire packs, letters and Freepost reply envelopes, plus periodic reminders and re-mailings if required.
• Inbound: Receipt and handling of responses, logging and reporting response volumes, questionnaire checking, all scanning and manual keying of data, full verification and checking of data.

Online Surveys

11tenDIRECT is increasingly supplying clients with online surveys using state-of-the-art software for online survey design. Online surveys are quick and cost-effective. As with all our data collection methods, we offer a full range of analysis and reporting options in order to present your results.

StudentLink

We create and manage relationships, converting enquiries into student enrolments, enabling universities to benefit financially and culturally from a more diverse student base.

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EdCall

The world of education never stops and to ensure you never miss out on an important call we're here to answer your telephones when you?re not ? 24 hours a day, seven days a week, 365 days a year.

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